UPMC Shift Select: Revolutionizing Healthcare Scheduling

UPMC Shift Select


In the bustling world of healthcare, where time is of the essence and staffing is critical, the University of Pittsburgh Medical Center (UPMC) has harnessed technology to streamline operations and enhance employee satisfaction. Enter Shift Select, a cutting-edge scheduling solution that’s transforming how shifts are managed, offering a win-win for both staff and administration.

What is UPMC Shift Select?

UPMC Shift Select isn’t just software; it’s a beacon of efficiency in the complex realm of healthcare scheduling. Designed to accommodate the dynamic needs of hospitals and healthcare facilities, it empowers employees with the flexibility to manage their schedules while ensuring managers can maintain optimal staffing levels at all times.

Features of UPMC Shift Select

The genius of Shift Select lies in its comprehensive features. Employees revel in the autonomy of selecting shifts, requesting time off, and swapping shifts without the back-and-forth of traditional methods. Meanwhile, managers gain unparalleled real-time visibility into staffing needs, making informed decisions to ensure coverage without the headache of manual scheduling.

Benefits of UPMC Shift Select

The introduction of Shift Select at UPMC has heralded a new era of operational efficiency and employee empowerment. The manual, labor-intensive scheduling processes of yesteryears are replaced with a streamlined system that not only saves time but also significantly cuts down labor costs. Employees, now with greater control over their work-life balance, report heightened job satisfaction, leading to a virtuous cycle of improved morale and reduced turnover.

How UPMC Shift Select Works

For employees, the process is a breeze. Log in, view your schedule, request time off, or swap shifts with just a few clicks. Managers, on the other hand, are equipped to create schedules, approve requests, and monitor staffing levels effortlessly. The system’s mobile app ensures that this seamless experience is accessible anytime, anywhere.

Implementation of UPMC Shift Select

The rollout of Shift Select was anything but a leap in the dark. Meticulously integrated with UPMC’s existing electronic health records (EHR) and other systems, it was a move marked by thorough planning and support. Training sessions were organized to acclimatize staff to the new system, ensuring a smooth transition that has since been lauded as a resounding success.

User Experiences with UPMC Shift Select

The chorus of approval from UPMC staff speaks volumes. Many recount how Shift Select has simplified their lives, allowing them to focus more on patient care and less on navigating scheduling conflicts. Managers highlight the efficiency gains, celebrating the end of scheduling chaos that once ate into their valuable time.

Challenges and Solutions

No innovation comes without its hurdles, and Shift Select was no exception. Initial resistance and learning curves presented challenges. However, through persistent training and by showcasing the undeniable benefits, UPMC successfully fostered widespread adoption. The solution? A robust support system and a clear demonstration of the tangible improvements in work-life balance and administrative efficiency.

Future of Scheduling with UPMC Shift Select

Looking ahead, the horizon is bright for Shift Select. With plans for further enhancements and potential expansions into other departments, UPMC is on a path to redefine healthcare scheduling. The focus on incorporating feedback and exploring new features signifies a commitment to continuous improvement and adaptability.


Shift Select stands as a testament to UPMC’s forward-thinking approach, embodying innovation that touches the lives of employees and patients alike. By marrying technology with the human aspect of healthcare, it has set a new standard, proving that with the right tools, the challenges of healthcare scheduling can be transformed into opportunities for efficiency and satisfaction. As we gaze into the future, one thing is clear: the journey of Shift Select is just beginning, promising even greater strides in revolutionizing healthcare operations.

FAQs for UPMC Shift Select Article

1. What is UPMC Shift Select?

UPMC Shift Select is a web-based scheduling tool developed for UPMC employees, allowing them to view their schedules, request time off, and swap shifts directly through the platform. It aims to streamline the scheduling process, enhance efficiency, and improve work-life balance for healthcare workers.

2. How does Shift Select improve scheduling efficiency?

Shift Select automates the scheduling process, reducing the time and effort required to manage shifts manually. It offers real-time visibility into staffing levels, enables quick adjustments to schedules, and simplifies the process of requesting time off and swapping shifts, thereby enhancing overall efficiency.

3. Can employees access Shift Select outside of the workplace?

Yes, employees can access Shift Select from any device with an internet connection, including smartphones, tablets, and personal computers, thanks to its web-based nature and mobile app availability. This ensures that they can manage their schedules anytime, anywhere.

4. How does Shift Select benefit healthcare workers specifically?

Healthcare workers benefit from Shift Select through increased control over their schedules, leading to better work-life balance, reduced stress, and higher job satisfaction. The tool also facilitates easier shift swapping and time-off requests, making it simpler to manage personal and professional commitments.

5. What kind of training is provided for UPMC Shift Select?

UPMC offers comprehensive training for both employees and managers to ensure smooth adoption of Shift Select. This includes hands-on sessions, online tutorials, and support materials to familiarize users with the system’s features and functionalities.

6. Are there any success stories of Shift Select implementation at UPMC?

Yes, since implementing Shift Select, UPMC has reported significant improvements in scheduling efficiency, employee satisfaction, and administrative workload. The system has led to a decrease in time spent on creating schedules, approving time-off requests, and filling open shifts.

7. What challenges were faced during the implementation of Shift Select, and how were they overcome?

Initial challenges included resistance to change and the learning curve associated with adopting new technology. UPMC addressed these challenges through effective communication, extensive training, and demonstrating the tangible benefits of Shift Select to both staff and management.

8. Will UPMC continue to update and improve Shift Select?

Yes, UPMC is committed to continuously enhancing Shift Select based on user feedback and technological advancements. Future updates may include new features, improved usability, and further integration with other systems to enhance the scheduling and staffing process.

9. Can Shift Select integrate with other UPMC systems?

Shift Select is designed to seamlessly integrate with UPMC’s existing systems, including their electronic health record (EHR) system. This integration streamlines data sharing and updates, ensuring accuracy and reducing manual data entry.

10. How can UPMC employees get started with Shift Select?

UPMC employees can get started with Shift Select by attending a training session, accessing the platform through the UPMC intranet or downloading the mobile app. For detailed instructions and support, employees should contact their department’s administrative office or the IT support team.

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